Satisfied customers are our best accomplishments!
Satisfied customers are our best accomplishments!
We partner with you
to make your housing dreams come true.
Vice President of Sales/Mortgage Consultant
NMLS#: 403007
Direct: (662) 823-3905
rpotts@gumtreemortgage.com
Mortgage Consultant
NMLS#: 70653, 2104421
Direct: (662) 823-3936
lmackey@gumtreemortgage.com
Loan Officer Assistant
NMLS#: 2409695
Direct: (662) 692-1905
jwhite@gumtreemortgage.com
Post Closing Processor
p: (662) 823-3915
Closing Processor
p: (662) 823-3918
Loan Processor
p: (662) 692-1902
Gum Tree Mortgage is currently expanding our operations. We are interested in expanding our capacity to provide mortgage loans to home buyers, and we are looking for an experienced Mortgage Loan Consultant to join our team. The successful applicant will be responsible for originating new mortgage loan business by working with Realtors, Builders, past clients, and other referral partners. We encourage all who are qualified and want to work with a dynamic and highly productive team to apply.
LEARN MORE
Post Closing Processor
p: (662) 823-3915
hoverstreet@gumtreemortgage.com
I have been a part of this team for over 10 years and have performed many roles here at Gum Tree Mortgage. With over 20 years of experience in customer care I have what it takes to provide you with great service. Our satisfied customers are our greatest success and I would like the opportunity to make your home closing experience pleasant and simple. I take great pride in my attributions to Gum Tree Mortgage and my community. I am an active supporter and volunteer in local school and community projects. Reading, growing spiritually, creating art, and watching movies or plays with my children are my favorite personal joys. I am a native of New Albany and now reside in Tupelo with my husband and three daughters.
Closing Processor
p: (662) 823-3918
jhanible@gumtreemortgage.com
Gum Tree Mortgage is more than a business; we are family and look forward to helping you with your home buying needs. Our Loan Officers and Support staff are readily available to answer questions and give you a pleasant professional experience of what would normally seem to be worrisome. With Gum Tree Mortgage at your side we may be able to help you achieve what competitors have said was impossible. I have been with Gum Tree Mortgage, LLC - Tupelo branch since 2016 and have witnessed first hand Gum Tree Mortgage give hope to clients. Personally, having over 12 years of banking and finance experience, and serving as one of two Closing Processors it's fulfilling helping clients with their dreams of homeownership or refinancing. I am a Tupelo native and now reside in Saltillo with my husband and children. I am actively involved in church and church youth programs. Any free time is spent with family and friends.
Loan Processor
p: (662) 692-1902
bcooper@gumtreemortgage.com
I have been with Gum Tree Mortgage since 2015 as a Mortgage Loan Processor. Before joining Gum Tree Mortgage, I worked at AT&T for over fifteen years. I bring years of exceptional customer service experience and a commitment to going the extra mile for our customers. I am a graduate of The University of Mississippi with a Bachelor of Business Administration. I am a native of Union County, where I live with my husband and three children. In my free time, I can be found cheering on my kids at their sporting events. I would love the opportunity to make your home-buying experience seamless and efficient. We are where your dreams can become reality in buying or building your dream home.
Rachael was wonderful to work with! She assisted me throughout the process and provided excellent guidance/recommendations. She helped make my first-time home buyer experience seamless!
The excitement of Leslie working with Dorothy and I,to get us into our new home, she showed great compassion towards us, when our previous lender couldn’t get us a closing date on our house , Mrs Leslie stepped in , got it done. Had the determination to go all in for her clients. Mrs Leslie is one of the best, if not the best , when it comes to getting you a mortgage , that’s my opinion.
Leslie was patient with me, being a first time home buyer and answered ALL the questions I had from big to little! She was very informative, helpful and kind! Best ever!
Leslie is amazing! I'd recommend her to anyone!
All our questions were answered. Very easy to work with. Will definitely recommend.
Great communication and timely responses to questions.
You were so supportive and informative with us going through this process for the first time. Thank you for your patience and generally amazing attitude you made us feel like we could actually buy a home (and we did!). A million times thank you!
Rachael Potts is, if you’ll pardon my French, fuc**** awesome. She’s quick, responsive, friendly, and a breath of fresh air in the tedium paperwork of house buying. Wonderful. Absolutely wonderful. Loved working with her, loved everything about it. Just really on top of her game. Whoever is reading this, go promote her or give her a raise or something cuz WOW.
Leslie is personable, kind, and very knowledgeable. She is always patient and willing to answer any question. She has the gift of explaining and sharing information in a way to make it understandable without appearing condescending. Leslie made my entire mortgage process easy and enjoyable. She is a true professional. I will recommend her to others and will bring my business to her every chance I can.
Consistency, communication and perseverance from the team.
Leslie Mackey was an awesome help and absolutely made this experience amazing!
Gumtree Mortgage was a fantastic choice for mortgaging our first house. Rachael gave us all the information needed to make the best decision and kept us updated throughout the entire process.
Leslie went above and beyond to make me comfortable with the process of buying my home. Very caring of my needs to find what I was looking for. I will recommend Leslie to anyone wanting a new property.
Leslie was absolutely wonderful to work with. She made sure that we were updated all thru the process . She always was there when we had questions and was always fast with responses . She truly made this experience smooth and we absolutely love her!!
Being a true professional and helping us in every way possible.
Rachael was wonderful to work with throughout the entire process! She was always willing to give updates and answer questions.
I was well educated during the entire process with realistic goals and information.
The only problem was with the underwriters
After hours communication and work within timeframe needed to close
Great explanation on how everything worked as far as payments, closing, etc. Rachel is just a genuine person that is always going to tell you the truth!!! Please give her a raise!!!
Leslie helped me close on my house.
Leslie was absolutely great throughout the entire buying process l. It took us seven months to sell our previous home so we could close on the home we purchased, but she stuck with us the entire time and here communication was great. This was the second time she had been our loan officer and I highly recommend her to everyone I know looking to buy a home.
Leslie went above and beyond her duties to make what seemed to be an impossible dream come reality. Five stars are not enough for this lady!!!
Helped us get our first home
Leslie makes buying a home less stressful. She is so easy to communicate with and goes above and beyond iwith her customer service!
Excellent customer service, communication was excellent and she was extremely transparent which established trust early on.
Rachael and her team went above and beyond to make the loan process seamless and convenient. We were working together long-distance (I was still living in Texas), but they never missed a beat by keeping up an excellent communication flow. And I love it when, in these days of email and Zoom, people pick up the phone and call. Their whole approach to customer service is a great combination of "getting stuff done - and done right" and making the customer feel like it's personal. That's a winning combination in my book!
Rachael made the experience easy by keeping clear communication, presenting the numbers in multiple ways to ensure I got the best loan, and providing guidance that placed me in the best position possible.
You all made me very aware of what was going on and treated me amazing!!!! Thank yall!!!
Communication was a really big thing with me being gone, and they stayed in touch for whenever I needed.
What made our experience great working with Rachael and her team was the dedication they had to get us to the closing table so we could own our first home!
Knew we were first time home buyers and made the progress and simple and easy as possible!
I am a first time home buyer and Thank you so much.
Rachael and her staff were always there if we had any questions and gave us great advice. Rachael always made us feel comfortable.
I appreciated being kept in the loop every step of the way--including a phone call every Friday to share updates.
Rachael and everyone at Gum Tree made the process of buying a new home easy! Rachael explains everything down to the last detail and is always one step ahead. I’m lucky to have known her all my life, and I would recommend her to anyone who is looking to purchase a home.
Very personable and knowledgeable with the nuances of VA Loans
I’ve been blessed to call Rachael a friend, a mentor, and now my mortgage lender! She made our first time home buying process seamless. I cannot recommend Rachael and the whole Gum Tree Mortgage team enough!!
Rachael was extremely helpful and made our first home buying experience simple and easy!
You all stood by my husband Willie and myself through all the bumps in the road until the end and we came out on top THANKS To You All
They stood by us till we got the house that we wanted
The process was pretty painless. No complaints from me.
Leslie & her team were excellent throughout the whole process. I was always kept informed on everything. I felt safe and secure, and she cared about all of my concerns. Thanks
Rachael was very helpful, fast, and her communication to me was excellent.
Rachael and her team made the whole process so easy! Everyone talks about how bad the loan process is when buying a home, but I’d do it 1000 times again with Rachael!
Leslie was amazing! She was always available to answer any questions I had and really kept me informed on what was happening with my mortgage application! I would highly recommend her to anyone looking to obtain a mortgage!
Everyone was super helpful and very friendly!
It was a super easy experience
Mrs Rachael really helped us the best that she knew how. She gave us lots of advice and helped us in many ways
Rachael Potts is absolutely outstanding. She made the home buying process completely pain free. I will definitely work with her in the future.
Amazing service and fast responses. Could communicate outside of business hours to fit my schedule. Very knowledgeable and able to make things easy to understand
great job taking over from USAA-- expedient and knowledgeable!
Rachel was so easy to work with, communicated very well with me, very knowledgeable in her area of expertise and I do believe she had my best interests at heart. I would highly recommend using her and Gum Tree Mortgage to anyone.
Leslie and her assistants were very involved, they made us feel like we knew them our whole life. They answered every question we asked and made us feel like they wanted the house for us. Very good experience!! Thankyou!!!
She was always available, answered any questions to the full extent, and cared very much that we had a great experience with Gum Tree.
Leslie has a good personality, kept us informed, and easy and relaxing to work with.
Leslie is the bomb.
Ms. Mackey did an excellent job and I would recommend her... 100% . I think there should be a better way to pull credit with is pulling hard some many times...I got a little overwhelmed & she did everything to keep calm & focus.
Leslie is just the absolute best!! I felt like I was always talking to a long lost friend and never felt judged. She was knowledgable, honest and told me what to expect. She was my ROCK through the entire home buying process. She knows her stuff!! Ya’ll are lucky to have her as an employee and I and her customers are so very lucky to have her on our side.
Service was great and everything was handled in a timely matter
Having someone there whenever i needed. Was always just a phone call away
Great experience and service
The communication that Racheal kept with us throughout the entire process and the information she was able to provide
I would rate the overall experience a positive one. The only issue we had was that the dollar amount that we needed to bring to closing kept changing and that made the process very stressful. But overall all I would refer friends and family to GumTree.
Rachael was informative and explained things well. She got back to us quickly when we had questions. She made the process of receiving our first home loan not seem so daunting.
Rachael was great!!! Home buying is very stressful and she was very patient, understanding, and worked hard to help us throughout our process. You won't be disappointed with them!!!
Very informative
We had an absolutely great experience! Leslie was absolutely amazing to work with!
Rachael was top notch and took care of us from start to finish.
Working with Leslie Mackey made the stress of buying a home very manageable. She made the whole process very informative and enjoyable. Leslie is a true Gem!
Rachael and the entire team at Gum Tree were responsive, professional and knowledgeable. 10/10 from start to finish! Thank you Rachael and Gum Tree!
Love Rachael! Walked us through every step of the way (:
For our first mortgage experience, we feel very spoiled. Rachael made the process hassle free. She is also very patient and was able to work with our chaotic schedule. 100/10 could not recommend enough!
Mrs. Rachael was very available and informative. She always responded quickly with thoughtful & meaningful answers.
Rachael answered all of our questions and emails very quickly and explained everything in detail! She was so amazing and helpful!
Rachael was very thorough and also took the time to educate me in the process. Much appreciated!
Leslie, was so great to work with and made sure all my questions were answered. Leslie, did an amazing job breaking the whole process down and numbers for me. I can say with the help of Leslie I was able to stay sane during my first home buying process. Leslie I’ll forever THANK YOU for all the kindness you showed. I’ll always remember this experience.
Rachael and the whole team were wonderful to work with. Rachael explained the process and answered any question we had along the way! She made this a very smooth and easy process for our family, and we are very grateful to have had the opportunity to work with her.
As first time homebuyers, there were huge decisions at hand. Having someone who could explain the details to bring more assurance was appreciated.
Leslie was very nice and answered all my questions in a timely manner. She made the process as smooth as possible for me and my husband. Will definitely refer her to others!
If I had questions she would always answer them in great detail. She prepared us for every step and always made sure to follow up.
Very easy process
Rachael made our house buying process so easy and definitely saved us some stress.
Rachael is extremely knowledgeable, thorough, and transparent. We learned about loan options that my parents--who have bought three separate houses in the past decade--we not aware of.
Rachael kept us informed throughout the entire process. She is able to answer in detail any questions one may have about the loan. She is a rockstar.
Great Job. Made the process easy.
The service was great. She told numerous times to call her whenever with any questions I had and she meant it.
Rachel and team were fantastic to work with!
They were easy to work with and got us approved for the loan in the timeframe we were planning for.
Leslie is amazing. She made everything so easy and helped us through the whole process when we were absolutely clueless.
by having a knowledgeable realtor and mortgage consultant
As a first time homebuyer, Rachael was very helpful, knowledgeable, and responsive. She answered all of my questions and explained everything in great detail.
My experience working with Leslie was excellent. She made the process easy and helped me understand every detail.
This was our first home purchase. I had NUMEROUS questions about everything from APR to closing costs and buydown for a lower percentage rate. Leslie was absolutely amazing. She was descriptive, punctual with responses, and had more information to give me than google. It was an absolute pleasure working with her. Honestly, buying our first home with her was easier than buying any car I've ever owned. On top of all the help she gave, she was really patient about giving it. She genuinely treated us like family throughout the buying process. If I ever make a large purchase like this again, we are definitely going through her.
She was really informative. She is good with communicating and took care of the whole process for us smoothly. We loved working with Rachael.
Appreciate the hard work everyone did at gumtree
I am not a money person and am somewhat financially illiterate, and she actually was able to take things to a level for me to understand. I would recommend her every single time I’m asked!
Rachael and Brandy were the best to work with due to their thorough explaining during the process. Rachael took the time to find us the best deal and make sure we understood everything as we went along. 100% recommend!
Everything
Rachael and Brandy are the Best!
Rachael stayed in constant communication with us. She explained everything and made us aware of our options. We appreciated her flexibility and patience as we made financial decisions.
Mrs Leslie was awsome ! she kept in close contact with us and expained everything throughout our buying experience she took all the stress off us and her kindness was unmatched !!
Very informative and easy to communicate with on every question during the process.
Leslie made this transition for my family extremely easy! She informed us of everything we needed to know and made us feel like we were her top priority every time we talked!
Leslie held my hand and walked me through everything. Definitely made the process less stressful
COURTESY CONVENIENCE EXCELLENCE KIND CARING COMPASSIONATE
Leslie was very helpful and answered all of my questions even when I asked them multiple times. Thank you for all of your help!
Leslie is very skilled at what she does. She does a great job of explaining everything in detail and very easy to get in touch with if there are any problems. She was great to work with and I would refer her to anyone.
Rachel and her team went above and beyond to make sure the whole process went smoothly! She is fantastic to work with and I highly recommend her to everyone.
Patients and transparency are the greatest qualities a representative can have and Mrs Mackey showed just that every step of the way. She was great to work with. Thanks!!
The effort they put I. To keep me informed
Very quick and painless, Leslie helped calm my nerves
Very professional and knowledgeable. Made the process very easy
We are first time home buyers and Leslie truly took her time and made it a GREAT experience. Any questions I had, she answered them. We are over the moon!!
Leslie was great at keeping me in the loop on all parts of the process, answering all of my questions, most of which I probably asked multiple times because I would forget when she had already told me before. She was very patient with us, and I would recommend to ANYONE
When our loan rep (who was also great) resigned to take another position, Rachel took over our loan and didn’t skip a beat! She was encouraging and reassuring throughout the remainder of the process! As first time home buyers, she kept us updated on every move all the way through to closing day! On closing day she congratulated us and still let us know if we ever needed her that we could always reach out! You hear so many horror stories about the home buying process, but we honestly can’t relate! Rachel & Gumtree Mortgage truly made our experience seamless and stress free! 10/10 recommend!!
It was a great experience working with Rachael!
Gum tree made the mortgage process simple
Leslie worked hard to get us closed on a home and never made us feel like a burden. She was very committed and her communication was excellent. she made the whole process a breeze!!
Getting done in a timely manor
Leslie was perfect with everything and stayed on top of the entire process! I would recommend her to everybody who buys a home if I could!
Felt like we were getting the run around with lack of communication. We were getting information late when the mortgage company was closing which only gave us time to ask questions the next day. We were being rush to get items completed that were important to the company but we were slow to get information. Signing got delayed due the underwriter at the last minute for an issue that should had been caught weeks prior. We love Rachel but a lot of balls were dropped with this experience.
Absolutely everything, she was amazing!
Rachael and her team went an extra mile to assist not only on queries relating to mortgage and but beyond that as well.
Was very straight forward and easy for a first time home owner
Rachael and her team are very efficient. They kept me updated throughout the entire mortgage loan process and answered all my questions. They have very good understanding of local housing market and can get loan approved in time.
Leslie was awesome. She communicated with me throughout the entire process and prepares me for any obstacles that I may have encountered. I highly recommend her services.
Very helpful and understanding. Made the process very pleasant and successful.
I am a first time homeowner and didn’t not have a clear idea about my options for mortgages. I talked to several people but Rachel was the first to give me clear, direct advice about what were the best options for my first-time home purchase. Rachel and Carlee were both very friendly and quick to respond to any questions I had, which was extremely comforting.
Leslie was very professional and informative. She went above and beyond to get us into the home of our dreams.
Leslie worked day and night, relentless in making sure that everything was moving forward and that we were always informed. She provided us with great advice and ensured that we were not overcharged or taken advantage of in any way. I would definitely work with Leslie and Carlee again and I would recommend them to anyone looking to purchase a home!
Rachael guided me through every step as a first time home buyer. She was very helpful and I would recommend her to anyone that's buying a house.
It was a great experience
Some was always available to answer my questions and get me through the loan process thank you
Local matters so much to us. Having Leslie basically next door compared to big companies really showed when it came to her caring about us.
Leslie was very personable and was very easy to get in contact with with questions.
Rachael has always been so patient and thorough with us as we navigated new territory. She's great to work with!
Thank you!
From the very start, Mrs. Potts was extremely helpful. Her knowledge regarding home lending, as well as the local real estate market where my wife and I were thinking interested in purchasing, made our experience very informative and enjoyable. Mrs. Potts treated us with a great deal of patience and kindness…always answering the questions we had as well as keeping us informed of every step throughout the process. She was amazing to work with and I would gladly work with her repeatedly without question. In the end, my wife and I were able to purchase the home we wanted with a loan that was exactly what we were thinking and hoping for. She is outstanding!
Rachael was very communicative, which was very helpful for us as we live out of state and were purchasing a property in the Starkville area. The process was smooth and seamless. Thank you!
I just don’t think there would be anyone better at putting this mortgage together. Rachel and her team were so attentive and on top of every single detail. I didn’t even have to think about things. They were always ready. Problem solvers; not problem makers. I felt like they were family. If I thought about asking them something, I would check my email and the answer would already be there. I would highly recommend them to anyone
Great communication, extremely friendly and good communication
Rachel was a great communicator and kept me so up to date that I had no stress during the process compared to other mortgage loans.
Rachael did a great job helping us apply for our mortgage. She communicated consistently about the status of our application and helped us problem-solve as necessary.
Leslie was wonderful to work with during our home-buying process. From the first time we reached out up to closing day, she was always quick to communicate, answer questions, and help educate us along the way. What was once an intimidating process became much easier and stress-free with her assistance. If you're a first time homebuyer or otherwise, I highly recommend Leslie. You won't be disappointed!
She was always available to answer any of our questions and kept us updated on our progress.
Rachael and Carlee were very knowledgeable, professional and yet personal. I enjoyed working with both of them and will not hesitate referring my friends and family to them. Thank you so much!!!
Leslie did an awesome job. Thanks for all the hard work!
Given the loan we received was rather involved, Rachel did an amazing job walking us through exactly what we needed.
The professionalism that was set from start to finish made the entire process easy and very enjoyable.
We loved working with Leslie!! She was helpful and kind from start to finish. She took on any challenges with a positive attitude. We didn’t even have to have a realtor! She deserves a bonus for a domino closing ;)
The challenge and responsibilities at hand.leslie took the time to help us
Rachael was very professional and friendly. Prompt with communication at each stage of the process. It was a smooth process.
Rachael worked incredibly quickly which we desperately needed, she was organized, and stayed in communication with us. She was always helpful and answered all of our questions, no matter what those were. We have loved working with Rachael!
Rachael is very good at what she does, and makes the process as easy as it can be.
Rachael is the absolute best! Carlee and Rachael will take care of your mortgage from start to finish. Trust her with all my mortgage needs. 10/10 recommend.
Rachael communicated everything we needed to know and was very knowledgeable and helpful.
Rachel was so easy and pleasant to work with! Everything went smoothly as could be!
All that was needed from my family was to sit back and enjoy the ride. Buying a home can be a very stressful time, there was no stress working with gum tree and especially Leslie Mackey. Thank you all for an enjoyable experience. We will definitely recommend family and friends looking to purchase a home.
10/10 recommend working with ms. Leslie she’s is the best and will talk you thorough the whole process! I’m very great full to have worked with her!!
Rachael is a great communicator who kept us up to date and well informed every step of the way. It makes for a much easier process when you have someone like Rachael in your corner helping out.
The agent really work with me to get the home. I really would tell family and friends about her or just gave them her business card. She was really great.
Purchasing a home is so exciting, but also very intimidating. Instead of excitement about finding a home, it becomes quickly overwhelming with the stress, questions, and uncertainty of the process that is getting approved for purchasing. RACHEL MADE ALL OF THE STRESS AND UNCERTAINTY GO AWAY AFTER OUR FIRST PHONE CALL! She is genuine, down to earth, and immediately makes you feel at ease. She explains the next steps in a way that makes the task seem much less daunting! After our amazing experience, I feel like Rachael is more so a friend than someone who is judging my finances. She explained everything (often numerous times), let us know what to expect at the beginning so we weren't ever overwhelmed, and was always available to text or call when we had another question. While I hope to be "at home" in our new home for a long time, I can assure you that whenever the time comes to make another purchase, we will ONLY be using Rachael!
Easy process
Rachael was very Professional and an absolute joy to deal with. Will be recommending her to everyone I talk to.
Great communication
Working with Leslie is like working with family. She is always willing to go above and beyond to help make the whole process easier and smoother.
Rachael made everything simple. She was pleasure to work with.?
Answering any questions we had
Friendly and helpful
Rachael is fantastic! Her staff did an amazing job to get everything done for us on a very short time frame. Thanks Rachael and Gum Tree!
Leslie was awesome! Thanks for all the help!
I felt so supported through the whole process. Regular check-ins and weekly to-do lists were so handy in making sure I was staying on top of things. Rachael made my experience as a first-time homebuyer as stress-free as possible!
I was reluctant in beginning the process. I did not think I could get approved for a mortgage with a recent divorce and low credit score. Lesley was very understanding and more than helpful. She never failed to answer any questions I had. It was a pleasure working with her to get a house and place we can call our own. Simply put, she is A. M. A. Z. I. N. G.
Leslie went above and beyond for us! She was always available to answer questions and held our hands throughout the entire process. She didn’t get frustrated when she had to breakdown the tedious steps to purchasing a home. We are forever grateful for her patience and kindness!
Rachael updated us weekly, and additionally as needed. She always made time to answer any questions we had throughout the process!
Leslie was extremely helpful and super easy to communicate with as well. Guided me through the whole loan process flawlessly
Rachael is amazing and was such a huge help throughout the whole home buying process!
Rachael is so easy to reach and talk to! Anytime I had a question, she went above and beyond to make sure she figured out the best way to help me!
That she keep us informed about what loan we qualified for. And she kept us updated on any changes.
Ms Leslie went above and beyond to make sure we got in the house and got what we needed.
Nothing is better than communications and it’s something we had
She did everything she could to help me get the best odds of buying my home! She helped me understand anything that confused me with all of the legal jargan and she reassured me when id get nervouse
Rachael took the time to thoroughly explain each step of the process. She was exceedingly knowledgeable and helpful until the end. She is amazing at what she does and I could not have had a better person to work with.
She kept me informed and always responded when I needed something!
Rachael was thorough and attentive throughout the entire process.
My experience with Gum Tree Mortgage and Rachael Potts was amazing. From start to finish, Rachael was patient and made the process as seem less as possible for me. She provided me with insight and ensured that I had full understanding of every step for buying my home.
Rachael was extremely helpful every step of the mortgage process!
Rachael did a fantastic job of guiding us through our first home buying experience! She was very thorough and detail oriented when explaining the process and numbers. We are very pleased with the results!
Rachael pays attention to detail and stays on top of every little task to make things as easy as possible for her clients!
Rachael and her team were phenomenal every step of the way! This was our first time buying a home and she made the process as smooth and stress free as possible. They helped us with all our questions no matter how many we had.. super professional!
LESLIE AT GUMTREE MORTGAGE was really nice! She was so so helpful and she will do all she can to help you!
We had a lot of questions because we were unsure about a few things. Rachael was able to answer everything for us and was very patient with us. We really appreciated that.
Rachael was very knowledgeable and helpful. She was accommodating to our sometimes crazy schedules. She always let us know she was there to help and answer any questions or concerns we may have, and she was always available if/when we needed anything. We were very nervous about the whole process of buying our first home, but Racheal helped take away a lot of the stess!
Rachael was super helpful in helping us get a loan! Answered the 100s of questions we had!
I'm a first-time home buyer and Rachel made the process completely painless. It was a great experience!
The communication skills were great and had a good attitude
You answered my questions and helped make the process easy.
You took all my worries about purchasing my first home away, and made me feel safe. Thank you
Rachael did an amazing job answering questions we had and explaining everything.
Rachael made buying our first home super easy! We didn’t have a clue about the what the loan process was like. Rachael made everything as less stressful as buying a first home could be! She took time to breakdown everything and explain everything! She answered all our questions! I would highly recommend!
Personal attention, care, and patience
Responsive to emails/text questions. Thank you.
Leslie is great to work with!!
Leslie took the time to explain things that we didn't understand. As first-time home buyers, we were nervous and a lot of the jargon in real-estate and loans is confusing. She answered every question we had, she replied quickly, and she was very kind.
Leslie and carlee walked me through step by step instructions on buying a home. They kept in contact every 1-2 days and would always email or call with updates. They took their time answering numerous questions and explained things so that I could understand them.
Always got the information I needed right when I needed it
Very friendly, quick, detailed oriented and works hard to close the deal.
The frequent updates and clarity of the process.
Leslie was always available for us and helped make the loan process so easy to understand!
Patient with us
Rachel was very helpful with keeping us on track as we were first time home buyers!
The overall experience and easiness of it all
Rachael made this process so easy for us. We were first time home buyers and we never had any questions or worries that we were being taken care of. Everything was presented to us with options and advice. We never felt like we were being forced into anything or in the dark. She warranted and earned our complete trust and we couldn’t be more grateful to work with her. She will always have my business in the future and glowing recommendations
Extremely professional
Rachael made our first time home buying promise a DREAM! the constant communication and question answering was truly incredible. She listened to us and was able to have everything exactly as we wanted. We did not have to wonder if things were going right, as she was just handling them all for us
Rachel is very knowledgeable and has excellent customer service skills!
Leslie was so helpful and communicative - she really worked hard to make sure we closed as soon as possible!
Rachael stayed in touch with me, and giving me every update as soon as possible
I highly recommend Leslie, Carlee and Rachael at Gum Tree. Having secured numerous mortgages in 11 relocations across 6 states and 2 continents, I can honestly say that the Gum Tree team is the BEST I've ever worked with. Their professionalism, timeliness, knowledge, diligence, expertise, honesty, and attention to detail were outstanding throughout the entire process. Our experience of securing a mortgage through Gum Tree was by far one of the most seamless and stress-free residential real estate transactions I’ve ever been involved in. I highly recommend the team at Gum Tree for your mortgage needs.
A usually stressful situation made easy with Leslie and Gum Tree Mortgage!
Things all went very well through the whole process. My husband had some last minute questions that were not answered. He called and left a voicemail, as did I. He still has not received a return call. He was very close to not signing on the property and starting the financing process over again with a different company.
Very Friendly staff
Wonderful, accurate, on time service provided! We were very pleased!
Leslie made everything easy, from pre-approval all the way to closing. Every step was well explained. As a first time home buyer, I thought the process would be confusing and difficult. However, Leslie made it a walk in the park!
Leslie Mackey is a go getter, I learned q A lot through this process. Mostly I learned its important to have a lender that is willing to get things done no matter what it takes and to have a lender that us by your side through the entire process, Leslie is that lender. My situation was unique and quite difficult, but Leslie was excited to take on the challenge and I can say hands down her work ethic got the impossible done. But, I would be doing her injustice if I also didn't mention how well she understands her clients and sincerely cares for them. Leslie will work harder for you than any other lender and she will walk with you each step of the process.
Availability
Racheal is the best. Made the process a lot more pleasant.
She go the work done and finished
Leslie did a fantastic job. She was there for us through the entire process and answered all of our questions whenever we had them. She worked very hard for us, and I was glad to have her as our loan officer. She treated us almost like family and I will not forget that.
Leslie were by our side the entire process and made sure we understood everything before closing.
Customer service and communication
I had great communication. Leslie walked me through every step of the way even when I was flustered! Never had a single problem.
Racheal and her team made this as absolutely painless as possible. always available for contact extremely friendly and positive. Best support and service i have ever had.
Rachael is the utmost professional. She is not just knowledgeable but also gracious. She has a way of making the most complicated matters look simple without losing the substance. I enjoyed working with her.
We had a great consultant. She explained everything perfect and got the job done as quick as possible.
Easy process.
Leslie was very friendly and helpful. This was my first time going through the homebuying process & Leslie made it so easy for us. We've just closed on our home.
I and my wife were first-home buyers. Rachael explained everything to us in detail. She went at great length in offering us alternatives. She was also supportive, kind, and empathetic.
She was very helpful and patient with us. She answered every question we had in great detail so we could get a better understanding on some stuff we didn’t know.
Leslie was very helpful and patient with us through out the whole process.
Rachel was helpful from the very beginning. She explained terms that were unfamiliar to us and always made sure we had a clear understanding of everything. She was our guide every step of the way!
Rachael made the whole process very pleasant and was very knowledgeable.
Very helpful answering all questions, keeping me informed each step of the way.
Good job !
The ease of sending and sign all documents online up until the day of closing.
Clear communication and easy process
Great help to ensure we got the process completed!
Rachael explained every step to made the process easy, understanding and enjoyable she was so very helpful.
Rachael and her staff were incredibly helpful and easy to get in touch with throughout our home buying process. Any question we had, we received a prompt response.
She was super super super responsive to any and all of our questions! Being first time homebuyers, we had no idea how to navigate the entire mortgage loan process and she really made it easy. She's a joy to work with and her team is fantastic too!
She did an amazing job at explaining everything and keeping everything going smoothly.
Rachael kept us informed and is great to work with!
Rachel was very accessible whether by phone or email and kept the process moving. Very pleasant to work with!
Rachel was the best. We are so grateful for all of the insight she gave us for buying a For Sale by Owner. Thanks again!
Great communication!
My husband and I appreciate all the help you gave us in purchasing our first home! You made the process easy and very enjoyable! We are so excited and thank you for being so helpful!!
Rachael has always been wonderful to work with. She is always helpful, efficient, and trustworthy! I have recommended her to several people.
Customer service was great and Rachael went above and beyond in helping get things ready for us.
Racheal explains things on an average person level and welcomes you like family.
She is very nice an dependable.
Leslie made the process of re-financing our house seamless. She helped us find a great mortgage rate, answered all of our questions quickly, and made us feel at ease over something so important. I would absolutely recommend her!
Rachael was very helpful in getting our loan processed in a timely manner.
Nice and friendly
Great teamwork everyone work with me to get the job done great personality anytime I didn't understand anything everyone handled me with love and support thanks everyone ❤
I was often tossed from agent to mortgage agent to underwriter to agent to mortgage agent when asking questions. Communication was lost between the law office and gumtree regarding closing scheduling on at least two occasions one of which almost cost us at least $700. On the upside the side of financing and loan information towards the beginning of the process was widely available and helpful; all questions were answered and concerns resolved. The difficulties occurred later on in the process.
Very smooth and simple process. Rachael was easy to work with.
Patient and very informative
Eased our minds and answered our questions through a process that could have been very stressful without her.
Everything was outstanding. Very easy process working with you. Overall great experience.
Leslie was very easy to work with. She made this experience very pleasant.She went above and beyond to get me the best of everything and I do mean everything. If I could rate her more than a 10 I would. Thank you Leslie ?
Rachael made everything very easy and had excellent communication through the entire process.
She was great. The only thing that was miscommunication was the auto loan situation. I was told to get the "car" refinanced out of my name, which is what I did. We have a car, a truck, and an 18 wheeler. It was actually the F350 that needed to be refinanced out of my name. It was a whole mess, and cost us a lot of money. Other than that, she was wonderful!
Rachael was very knowledgable about what she does and made everything simple for us. She was great to work with.
Rachel was courteous, friendly, and assessable. She made the whole process easy for us.
Rachael was very responsive and eager to assist us every step of the way to home ownership. Her friendliness and level of expertise made the entire process pleasant.
Getting our mortgage was a complicated process being self-employed. We hit a lot of road blocks and got a lot of "no's" on our journey, but Rachael was creative with every shift and turn. She didn't give up and she kept a great attitude the entire time. She communicated well with us when we didn't understand something. Rachael is the best and I would highly recommend her to anyone!
Rachael worked with all the hiccups that came up, and there were many!
Very responsive and helpful
Rachel and her team were very professional as well as personable. She made sure we understood what was happening and was available to answer my questions and to help with any concerns I had along the way.
Leslie was very clear and precise with what she needed from me and was efficient in getting things done! She’s a rockstar!
Very smooth process, easy to work with, no problems at all
Sometimes she does not respond to my messages until I remind her several times.
Rachael went above and beyond for us. She was there when we had questions and answered everything we asked. I’m so glad I chose to use Rachael again. She’s the best!
Leslie made the process easy and convenient. We felt like we were always informed of where we were in the process, which took a lot of the stress out of the home buying process.
Rachael and Carrie worked well together and when i had questions they would answer them.
Rachael was really wonderful throughout the whole home buying process. She was very responsive and available for any questions I had, kept me updated on the loan progress, and provided the best customer service.
Rachael was amazing. Couldn’t have asked for a better person to work with. She needs a raise…….seriously. I don’t want to have to say it again………
Leslie was awesome! She explained everything so well and was very patient. There’s not enough stars on here to rate how awesome Leslie was! We really appreciate her so much!!
The personal touch that was shown toward my experience
Rachael made everything smooth and easy as possible. She kept us up to date and informed every step of the way.
We live out of town but she made sure we were caught up and informed every step of the way. She always watched out what was best for us and we couldn’t have asked for anyone better!
Rachael was extremely helpful and was able to get my home refinanced at a fantastic rate! I am so thankful that I was referred to her by a friend. She was very professional and knowledgeable. I am very happy with my experience with Rachael and Gum Tree.
The communication between Ms. Rachael and my realtor was spot on and were able to answer any questions I had in a timely manner.
Rachael and Carlee went out of their way to make the entire home buying process so easy for us. We never had to worry or wonder where things stood with our loan. I knew I could call them with questions at any time. Hands down the best.
Rachael has been great to work with through the numerous home purchases we’ve done with her over the years.
As a first time home buyer, Rachael made me feel very comfortable with the process. She answered all my nervous questions, and she was very detail-oriented. That level of effort made me feel confident that I was in great hands!
Rachael was extremely helpful throughout the whole process, even as we shifted through home sales to rental and had to change our purchase. Great to work with and communicated well the entire time!
Second to none! Super knowledgeable and friendly staff, willing to do whatever it takes to get your mortgage approved.
Rachel made everything easy for us. We live 13 hours away, and she walked us through each step of the process and went above and beyond!
Rachael made the process for us so easy! We were first time home buyers with zero idea of what needed to be done and she helped us every step of the way. She would call me to answer all of my questions and was always okay with me coming by to make sure I was filling out paperwork correctly.
Making it as painless as possible for me!
Rachel and Carlee are the absolute best! Anytime we had questions they were minutes away with a reply. This is our second time using Rachel and we highly recommend her and the Gum Tree team. We had always heard the mortgage portion of home buying is the hardest part but we have always thought it was the easiest part, and we believe we have Rachel and Carlee to thank for that.
She made the process really easy and simple!
She answered every questions clearly, no matter how many times it was asked. She was never too busy to get back to me an her schedule was very open an easy to work with!
Rachael and her team were wonderful to work with! They made the process so smooth and were always quick to respond to any questions we had!
This may be my fifth transaction w/ Rachael. We trust her and do not even shop around for our mortgages.
Rachael made everything simple for us!
Rachel was very helpful through the whole loan process! She made it as easy as possible for me!
Rachael was great to work with. She kept me up to date and was always available if we had questions.
Rachael was friendly and knowledgeable and took the time to answer all of our questions.
Rachael was always available for questions and advice. I very much appreciate her working quickly and efficiently during every step of the mortgage process. She went above and beyond on meeting our needs.
Advice, communication, and automation went well together, as did the team effort that made Rachael and Gumtree the right choice.
Rachel took care of everything. It was a seamless process and she led me all the way through it with ease. Highly likely she will receive other business from friends.
Rachael Potts is THE best!!! She made refinancing our home incredibly easy. I recommend her to anyone wanting to refinance their home! Thank you Rachael!!!
Rachel made it so easy to refinance my house. She was very thorough & helped so much along the way!
Rachael was very professional and did everything to a T. She did not beat around the bush when explaining things to my wife and me. Thank you Rachael for doing what you said you were going to do for us!
Rachael was great! You can't find anyone better for a home loan or a refinance!
Rachael is great with communication and knows her stuff!
Rachael is great and so attention to detail!
Rachael is awesome! She makes you feel like there are no dumb questions throughout the process. She also answers them in ways you will understand instead of using jargon that the average person wouldn’t know. I would recommend her to anyone!
Rachael was helpful, courteous, and prompt. She made time for us as clients, always answering questions and providing thoughtful and thorough explanations. Great experience of what can be a terrifying process of buying a home. Thank you!
The whole process was so easy and stress free!
Rachael's knowledge and expertise during the mortgage process was second to none. She helped make what was at times a arduous process run smooth.
Had a great experience with Rachael and her amazing team. Thanks go to her and Tiffany for their the hard work.
We enjoyed working with GumTree. Everyone was helpful and never hesitated to answer any questions!
Mrs. Rachael was so helpful and gave us some great advice when we first starting the home building process. She also didn’t hesitate to answer any questions we had. Ms. Tiffany was great also. She made sure we had everything we need and was a big help when we needed to schedule our closing! I’m sure there was more people that helped behind the scenes. We were very pleased with Gum Tree!
Rachel was the best to work with & walked us through each step and I couldn’t be happier our service!
Rachael was great every step of the way. She answered any questions we had and communicated with us often. The whole process was very smooth from start to finish!
Rachael went above and beyond to make our experience with refinancing our home as easy as possible
During Covid-19, things were very uncertain, and I was very hesitant to purchase a home, even with low interest rates. It required some patience on behalf of my mortgage lender as I looked in multiple places and backed out on more than one. Rachael was understanding.
Rachael is the very best!!!
Very helpful!
Great, friendly service! Went above and beyond to get everything completed in a timely matter! Always making sure to keep me posted on everything that was going on and where we were at in getting everything finalized!
Rachael was incredible throughout the entire process. She made buying my first home go as smooth as possible. I was dreading the process but she was fantastic! I have already referred others to her and Gum Tree!
Rachel was great to work with through this process. She always took the time to meet with me or talk to me on the phone to answer my questions. She would reach out to me to make sure thing was going well with the building of my house and see if she could help me with anything. Rachel made this process so easy for me. I really enjoyed working with Rachel and her team. Gum Tree is blessed to have Rachel on their team, as well as I was bless to have her help me through this chapter of my life.
We are beyond satisfied with the service we received and the support Rachael provided every step of the way to ensure we got into our home!
Rachel was always on top of everything. Her and her team kept us informed every step of the way. This is our second time using her for our closing and we will continue to use her and recommend her to EVERYONE!!! She was able to tell us what all we would need early so nothing would be tied up once it was submitted to underwriting. thanks again Rachel for everything!!
Rachael was great. She went above and beyond for us.
Ms. Potts was quick to respond to any question we had and worked with us when anything came up. We built a pre-engineered steel home and the project was not an issue for Ms. Potts and Gum Tree. The whole experience with Ms. Potts and Gum Tree was great. We could not ask for better service than what we received.
Rachel was very helpful and informative through this entire process! She gave us progress updates every step of the way and promptly let us know if she needed anything from us. She answered any and all of my questions, and gave advice that I could trust. I would highly recommend her to anyone applying for a mortgage loan!
Great communication and walking us through each step well.
Rachael and her team provided excellent service and communication would definitely recommend!!
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Rachel Potts ROCKS!
Rachael is proactive, professional and highly informative at all times. You don’t have to wonder what’s going on at any stage of the process. She’s two steps ahead of you all the way.
Rachael made the process incredibly simple. She kept me up to date on what was needed, and she always called to make sure I understood any changes on documents I received. I’ve been through this process several times, but she still invested time in me and made sure I had all the information I needed. Racheal is a Rockstar!
I have worked with Rachael on multiple personal loans and over 100 loans for my real estate clients. She is incredibly knowledgeable and always kind...the two qualities I value most in a lender. My recent loan process was a breeze in a time where many are not. It takes a patient, experienced lender to navigate the process so well. So thank you, Rachael! I'm a happy customer yet again.
Rachael is very personable & knowledgeable. She quickly got things taken care of and kept us updated throughout the whole process. This was our 2nd time to use her and will continue to!
Rachel stayed in contact, she was great about returning my calls and overall she made this a very smooth transition for us.
Service and knowledge
Rachael was so easy to contact anytime we needed anything. She explained everything we had questions about and made the process feel so achievable. I feel like I know more about the mortgage loan process having had Rachael walk us through the process.
Rachael communicated with us from start to finish and never left us guessing. She was always prompt to return calls and quick to relay information
Can i just say that this was the best experience I've ever had purchasing a home. Rachael Potts communicated with me very often keeping me in the loop. She's very professional with a sweet, fun personality that was just lovely. I highly highly recommend her and Gumtree!!!!
Rachael was very personable and easy to work with. Even though I wasn’t able to meet with her in person due to COVID, she was extremely responsive and timely with keeping us updated. She is also very knowledgeable and thorough. She made our home buying experience simple and seamless. We are so grateful for her and Gumtree!
Rachael is professional, polite and makes the whole process extremely enjoyable. She takes the whole experience to a new level!!! I would give her 10 stars if it was an option!!! Thank you Rachael!!!
Rachael and her team made the whole process of refinancing our home like a breeze! She walked through every step and explained everything that was going to happen. I was nervous with the process at first and then she put me at ease. Highly recommend her and Gumtree
Rachael was a great listener, provided clear advice, and didn't mind answering lots of questions. We really enjoyed working with her and would absolutely recommend her.
Make Rachael a 2020 President Candidate.
We are first time buyers, Rachel made this experience stress free for us!! We are so thankful For all of her hard work and encouraging words for us!!
I have bought & sold multiple homes, but I always get bogged down on the mortgage side (it changes DAILY!!). Rachael & Tiffany helped walked me through every single question :)
Rachael was great to work with and communicated with us throughout the process. Given that we were out of state from this purchase she made it extremely easy to get done. We knew exactly what was expected and when so there were no last minute surprises. Would definitely recommend working with Rachael.
Overall Excellent experience
Helped me every step of the way very informative
I'm a low maintenance customer. If I called or emailed, Rachel got back to me. I appreciate that.
Rachel was great to work with. She kept me informed on what was going on daily. I will be using Rachel and Gum Tree Mortgage again.
The ease of all processes was outstanding! No question unanswered.
Everything was really easy and efficient!!
Rachael was great and helped me understand everything every step of the way
Rachel was AWESOME! She was informative, thorough and managed our expectations extremely well. This was our 2nd home buying experience with her and will continue to use her and Gumtree in the future!
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Rachel was very attentive and answered all the questions this first time homeowner could throw at her. She made buying a house during a pandemic a very easy experience. My husband and I are grateful we chose Gum Tree Mortgage and are especially grateful we had the opportunity to work with Mrs. Potts.
Rachael kept me informed and made the process run smoothly.
Taking the time to answer my questions and keeping me up to date on the process. I felt the best decisions where made for my mortgage situation.
The entire process was much less trouble than I anticipated and Rachael kept my updated regularly on how it was going.
She actually met with us and would call us back with any of our concerns. Which has not been our past experience! She was very professional and easy to work with!
Rachel Potts was amazing to work with. She was very organized and she kept us updated on everything that was going on. She is a very sweet person. I would recommend her and her team to anyone that is looking to purchase a home.
Working with Rachel is always a success. We loved her so much with the first home purchase it was only right that we go with her again. Keeps you updated let you know whats going on.Very informative. She's Wonder Woman if this was a Marvel movie. She is prepared for all obstacles and EXTREMELY compassionate about her job and strive to do her best to help in anyway possible.
Everything about it. No reason to complain
I had a great experience with Gum Tree Mortgage! Rachel worked with us to find the best loan fit for us and she was quick to answer any questions we had and always got back with us ASAP. I would highly recommend Gum Tree Mortgage to anyone in need of a mortgage company.
Rachael made the whole process quick, easy and seamless! I could not have asked for better service. It was top notch!!
Rachael and her staff were very professional, polite and guided us through the process seamlessly. I would highly recommend Rachael for you mortgage needs.
Rachael did a great job of explaining the process to me and keeping me informed of the current status. She was quick to respond to any questions that I had along the way.
She got it done
Rachael went above and beyond for me. From day one she was super responsive and always made time if I had questions. She always explained things in simple terms so I could understand. She worked her magic and got me the best rate she possibly could. Rachael is number one in my book!
Working with Rachael was so easy! She took care of everything we needed and communicated frequently. We would be glad to use Rachael and Gum Tree Mortgage again in the future!
Rachael provided clear information and expertly guided me through my first mortgage.
The process was very easy and hassle free, Rachel talked me through all the steps and told me what to expect.
Everything great
Rachael always goes above and beyond for us! Thank you Rachael and Gum Tree Mortgage for getting us into our new home!
I wouldn't choose any other business to ever deal with. Easiest process ever. Great staff and great communication which is key.
Easy access and knowledgeable staff
Rachael is experienced, and we relied on that experience to guide us. I know it's our money - and I'm in a financial field - but I have done this twice in my life, whereas she does it twice a day. That level of experience is absolutely invaluable.
Rachel was very pleasant and answered all our questions. She made us feel confident in her ability to represent us in the process of refinancing our house.
Rachael was very personable, informative and willing to help.
The commitment and care shown by Rachael made my experience GREAT! Buying a home can be stressful, but Rachael and her team laid out a well planned road map at the beginning of the process and followed up often. It was an "easy" process with her guidance.
We would like to thank Rachel for the excellent service she provided to our family!
Na
Rachael made the process of buying my first house a pleasant and manageable experience. She kept me informed and provided support the whole way. I felt that I had an ally beside me throughout a process that would have otherwise been intimidating.
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Rachael is so friendly and informative. She always goes above and beyond to make sure we are taken care of.
Rachael was outstanding! This was the easiest loan closing I've ever been involved with. Excellent - I strongly recommend her services!
Miss Rachel took the time to explain the entire loan process and answered all our questions. She was very quick in responding to us and in finishing our paper works. Also she got us the lowest rate possible.
Rachael is just fantastic. She explained us everything in the easiest way but very detailed. She was very well organized which made us very comfortable in working with her. Most importantly, she was very honest and dependable. Me and my wife will definitely recommend her to all of our friends and colleagues looking for their dream home!
Rachael and her team were wonderful to work with! Being a first-time home buyer, I was uncertain of how the process works, but Rachael made sure that my husband and I understood everything that was going on. She was great at keeping us updated throughout the process and made us feel comfortable every step of the way! We would highly recommend working with her for your lending needs!
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Rachel's knowledge and kindness made our home purchase as easy as possible. She was always available to answer our questions and made sure we knew where we were in the process. We would highly recommend her to other buyers.
Rachel is always quick to respond to our calls/text/emails. She is incredibly knowledgeable and helps us understand the ins and outs of our mortgage. Rachel is very pleasant and personable which makes choosing Gumtree the obvious choice for us when buying/refinancing our home. We recommend everyone we know to use her for their home buying. I’m happy to not only be a client of Rachel’s but to also have built a friendship with her. I hope she is valued highly as an employee.
Rachael goes the extra mile to make sure you are completely comfortable with all the information about your mortgage deal.
Our experience was very personal and meaningful with Mrs. Rachael. She kept us informed with every step of the way through the process of our purchase. We feel like we have gained a family member instead of just a friend. Thank you Mrs. Rachael.
Rachel sat down with us, explained everything we needed to know, walked us through the whole process, and kept us updated constantly. We love Rachel!
Made the whole process a breeze.
Rachael was so kind to us during the entire process! She helped us understand terms and phrases we weren’t familiar with. Rachael made us feel completely comfortable purchasing our first home!
Rachael & her team walked me through the entire process, and answered every question I had along the way. HIGHLY recommended!!
Rachel made buying our home an enjoyable process especially with my crazy work schedule. Rachel is very genuine and worked diligently to find the best fit for us.
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Rachael and her team were a joy to work with. They let me know every step of the process and constantly kept me updated. I could not recommend her enough.
Professional and friendly service
The exceptional customer service that we received from Rachael. She was very knowledgeable and could answer any questions or concerns that we had. Rachael was able to get things done in relatively quick manner. She was such a joy to work with and will be glad to recommend her to others in the future.
Rachael and her team are very professional and knowledgeable. They were helpful and communicated to us throughout the entire process.
Rachael Potts helped us get a mortgage quickly when we were in a difficult situation. She does excellent work and I highly recommend her for your mortgage needs.
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Rachael made the entire process easy and kept me updated and well informed throughout the process. She explained any detail I questioned and was always pleasant to speak with. Her service and help was outstanding!
Always available to answer any questions! Rachel was patient and very kind! She helped me through this process step by step! I could not have asked for anyone better!
Process was quick and easy
Rachel Potts is so knowledgeable and friendly it made buying my first home easier working with someone like her. I definitely will recommend gum tree mortgage and to ask for Rachel Potts.
Everyone was very helpful throughout the process. I highly recommend chase and gum tree mortgage.
Very friendly and made me feel comfortable through the whole process
Step by step comftortness of the process
Rachael was helpful every step of the way. She answered all my questions and helped me get into my home the way that worked best for me.
Rachael was so easy to work with! She made us feel comfortable and informed about each part of the process!
Rachael was amazing, she was very informative and responsive throughout the entire process! We thoroughly enjoyed our experience working with her and her team on our loan. This is our first mortgage and she was there to answer all of our questions and helped navigate the entire way to the closing. We will most definitely be recommending her and her team to other people in the market for her services. We will also be returning to Rachael for our future loan needs!
Rachael went way above to get everything taken care of us! She is just so amazing to work with and made our experience so great!
Rachael was able to handle all my paperwork in a very timely matter! She also kept me in the loop of everything that was going on during my entire mortgage process. She made being a first time home owner a breeze!
Rachel went above and beyond to help us navigate the process of buying our first home! Everything was seamless and she led us through the process attentively!
Rachael went above and beyond to help by us out through the mortgage process. She was extremely knowledgeable and very professional. I have already recommended her to friends thinking about purchasing a home.
Rachael is absolutely superior!!! She explained everything I needed to know and made sure we understood everything!!! She was courteous and kind! Never made us feel stupid or little. She’s amazing!!! The whole time we felt like a trouble but she assured us we were easy!! Pick her!! She’s phenomenal!!!
She went above and beyond to make sure I was always in the loop and she explained everything in a manner I could understand.
Rachael was very informative of all documents that were given. She made sure that I understood what the fees were, my interest rate and my payment. I really love the fact that most of the process was done as edocuments. That is a life saver for me as I am very busy with my job and having a child. Rachael made sure that I was taken care of down to the last second. She makes you feel comfortable at such an exhausting time. Thanks for your hard work in making my home purchase extremely smooth
Rachel made being a first time homebuyer a breeze. Any questions I had were answered as plainly as possible and she had all the patience in the world with some of the more basic questions. Absolutely impeccable service and advice!
It was a great experience because Rachael Potts was there every step of the way if I had a question about anything during my whole process
Rachael was phenomenal! She was very informative and made us feel comfortable with the whole house buying process! So sweet!
Great service and very knowledgeable! Rachel went above and beyond to help purchase my house!
Rachel was very professional, efficient, and organized. We had a great experience!
5 star service . Very professional. The best mortgage company we’ve had the privilege of dealing with. My wife and I were in a situation where we needed to close on a house in about 2 weeks. Racheal and her team made it happen without a problem. Can’t say enough about how pleased we were.
Always available to answer questions that I had regarding my loan. Very pleased with the interest rate. Would quickly refer anyone to Rachael and Gum Tree!
Racheal was amazing to work with. She kept me updated on fees and answered all of my questions. Would recommend her to anyone!! Very pleased.
Rachael gave a one on one experience and was very personal. Thank you.
Rachael went above and beyond for me to get my new home! It took time, hard work and dedication and TONS OF PAPERWORK but the end results were nothing short of spectacular! We had ups and downs but everything fell into place. I love my home and thank you for everything that you did for my family and I!
My husband and I were first time home buyers, and Rachael made the loan process easy to understand. Everything went smoothly from start to finish, and we had a wonderful experience!
Broke information down into easily understood terms and always prompt to reply.
Rachael was fantastic and kept me up to date on every detail and answered all of my questions whenever I was confused on any part of the process. She was very kind and made everthing so easy.
We appreciated the individualized attention and advice we received from your company. You made the process easy.
We were first time home buyers and Rachael was great with walking us through every step. She was extremely knowledgeable and willing to answer every question we had. Ultimately, she was provided us with the comfort and confidence to know that we were making sound decisions and getting the house we desired!
She was very helpful and answered ALL the questions I had.
Rachael was very available and made sure I had absolutely no unanswered questions or concerns throughout the entire process.
Rachael was very communicative and kept me updated throughout the process!
Rachael’s communication with us throughout the entire process was above and beyond. It was a fantastic experience and we appreciate her for everything she did to make it so wonderful!
Rachael has been great at guiding us through the often confusing waters of a construction loan and mortgage. I've already referred 3 friends to her and will continue to refer more!
The Dedication she applied to ensure everything was done to meet my requests really made me happy with Racheal and her team cross the charts she is the best in my opinion.
Rachael did a awesome job and made the process a breeze!
She kept us in the loop of where we were with the process.
Rachael was knowledgeable and easy to work with. She stayed on top of the details and made the process stress free.
She helped me through the whole process of the mortgage loan. She knew what she was doing.
Great customer service
Rachael and her staff were great to work with and made the buying process so easy! They kept us up to speed on everything and answered our questions before we had to ask. I highly recommend Rachael and if ever buy another home, she’ll be my first call!!
Rachael was very clear with the process. She took the time to explain every step.
We had underwriting issues that were not Rachael's fault. She stayed with it all the way. Thanks, Rachael.
I never questioned what stage I was at in the home buying process. Everything was communicated effectively and in a timely manner. I’m extremely satisfied with the service I received.
Rachael was patient and quick to respp.ond to all of my questions. She made buying a home a great experience!
Rachael was super knowledgable and answered all our questions throughout the process. Perfect for first time home owners.
Rachael Potts worked closely with the real estate agent to make sure everything was handled efficiently.
She was available for any and all questions I had even if she was not at work. She went above what is expected of a mortgage officer. I will most definitely use her for any future mortgages and will recommend the wonderful experience I had to others! Thank you for all your help Rachael Potts!
Great proactive communication. Thank you!
Rachael was very good at explaining things... especially for a first time buyer. She always kept in contact and ask my opinion. Loved working with her! Tiffany is pretty awesome too!
Rachael and her team were proactive in communicating, very professional, and were helpful guides throughout the process. We highly recommend choosing Rachael for your mortgage needs!
Rachael was patient, always available, and very up front. Thankful for her!
This was our first time buy and home and Rachel took the time to educate us on everything we needed to know. She made us feel valuable and secure. Rachel always took the time to answer our phone calls and questions. She walked with us every step of the way through our closing. We could not have asked for more, thank you Rachel!
Rachel was so knowledgeable, friendly and professional. She caught ahold of our dream and worked feverishly to make it our reality.
Rachael Potts was very easy to work with. She was very knowledgeable about the whole process.
Rachel was awesome to work with! As a first time homeowner, she explained every step of the process!
Rachael, Made our experience of building, the best you could DREAM Of!
Rachael was great about getting back with me on any issues or questions I may have had and was very courteous. She seemed eager to help.
I was put in touch with Rachael when I first started my search for a new home. The advice she gave not only helped me become a homeowner, but the tools she provided will be beneficial (and implemented) for everyday life. Thank you Rachael for helping our dreams come true.
Kept us up to date and everything moving as it should have. Great communications and very efficient and thorough with a complicated loan. Big Thanks!
Trusted Rachel completely. This is our 2nd time to use her. I could text her with any question and I knew I could count on her answering or returning the call promptly I don’t trust anyone as much as I do her.
Rachael made my refi incredibly simple. She took a transaction that was completely foreign to me and stepped me through the process with ease.
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From the very moment that my wife and I contacted Rachel, she was excited for us and full of knowledge. She answered our questions quickly and thoroughly. Most importantly, we felt like we were special to her and not just one of many business transactions! I can’t express enough how nice it feels when you are made to feel significant!
This was our first purchase. Everything went smoothly and was so much easier than we thought it would be thanks to Rachael and her team!
She was very helpful and explained everything I needed to know in a clear, thorough manner. I’m so glad I had someone as helpful as her
Rachel was very informative and helpful every step of the way! Would absolutely recommend to anyone we know looking to finance their next house!
We enjoyed working with Rachael Potts and Tiffany Wilson throughout this process! Both were very informative and always answered our questions. We sat down at the very beginning of the home search process and Rachael did a wonderful job of educating us about the mortgage process and how it works when you already own a house. We felt so comfortable the closer we got to our closing date because we had been educated on the process and were informed of what to expect.
Rachael & the whole Gumtree team made this experience a breeze. We are not first time homeowners thanks to this wonderful team of people who ensured that we were comfortable and informed from beginning to end.
The whole process was fast and easy. Rachel is the best.
We had a great experience and would recommend Rachael to anyone!!
Rachael was very helpful and made this experience less stressful for me and my wife Both. I highly recommend Rachael!
Professional and courteous. A pleasure to do business with.
Rachael made getting a mortgage loan very easy. She has the expertise to make the recommendations that made sense for me and easily extinguished any concerns I had. Overall it was a very seamless process, and I had a very great experience.
Rachael was amazing from the start. She went way out of her way to help me get this house. I am so thankful she was my Loan Officer.
Rachael is the best, she did an excellent job assisting us with our mortgage loan. She was honest and up front, she didn't lead us in the wrong direction, she was positive and encouraging. Whenever I was in panic, she ease my stress level and calm me down. Rachel does a great job and she has a heart for the clients she serve. Thank you Rachael for being a very good loan officer to my family.
Her patience was a bonus. She guided me all the way and kept me updated.
In a situation where circumstances and obstacles were heavily stacked against us in buying a home, Rachael Potts with Gumtree helped make it happen.
The whole process was very easy. Rachel was very thorough and explained everything carefully.
Rachel is the best. She kept us well informed and worked for us to get into our new home. She knows what she’s doing, and we were in the best hands!
Very professional! Loved working with Rachel.
Rachael was great! She made everything easy to understand and made the home buying process to quick and painless!
Rachael helped us in the process of purchasing our first home. We went into it thinking it was going to be a very stressful process. Rachael was very informative and communicative throughout the whole time and made my wife and I feel at ease and helped us understand everything we were getting into. She took all the stress out of the whole thing and made it so easy!!
Racheal is so great to work with, very knowledgeable and helpful. I'll definitely use her again in the future and would not hesitate to recommend her to friends and family!! Rachael really seems to care about her customers and I think she works toward the best possible outcome for them.
Rachael is very thorough. She goes above & beyond for her clients needs.
Rachael and her team take care of my clients from introduction on. I never have to second guess the information they share, or worry about the care my clients are receiving. Top notch, and highly recommended!!
Rachael has done a superb job for my clients. And in doing so, she has done a superb job for me and made me and my staff look pretty impressive. Easy to work with. Absolutely stays on top of the process.
She is so helpful. She will listen to what your needs are and guide you in the right way. She makes the process to easy !
Rachael is very experienced and understands just what her clients need.
Rachael helped my wife and I when we purchased some land for our dream Home. We will use her when it comes time for our construction loan. I have recommended her to our best friends.
Rachel was extremely knowledgeable and made buying our first home an enjoyable experience. She was available and helpful through the whole process and answered every question we had. We loved working with her!
Best mortgage lender in the business! Rachael made the process easy and she took great care of us!
Rachael is extremely knowledgeable and will do everything in her power to get the job done and done right the first time! Class act the entire way!
Working with Rachael has always been a pleasure. We have worked on many, many transactions together as lender/agent, and my experience has always been so good, that I opted to use her when buying my personal home. Five stars across the board.
Rachael walked me through the entire process from start to finish. She made buying my first home a lot less stressful and I'd recommend her to anyone!
The level of communication and care was excellent from begging to end.
She was very courteous. When I had a question she always replied in a timely manner.
I met Rachael a few years before we were actually ready to buy. She helped me so much by advising me how to build my credit and save for a home. When I felt we were ready a few years later she was so gracious and kind and walked me through the process. She got us approved and we went shopping! It took us about 6 months to find THE home but throughout the process Rachael encouraged us. She and her team made the process so seamless and smooth - I couldn't have been more impressed! Thank you!
Rachael gave us the hope and the direction we needed to buy our family a new home. She was helpful and kind and made the home buying experience easy and simple. She approved us and we went shopping! Thank you Rachael - we couldn't have done it without you.
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Rachel is awesome!! Made the whole experience of home buying easy. Always available for any questions or concerns I had @ any time
Rachel made everything so easy and is such a pleasure to work with.
Rachael was great to work with! She was easy to communicate with and always provided updates on the progress of my loan! Definitely a great experience working with Rachael and GumTree Mortgage!
Communication
Never felt like a stranger and felt very comfortable asking questions.
Communication in a timely manner is what is most important to me. Rachael was great in keeping informed throughout the process
Took the time to answer my many questions and took me step by step through the loan process. If any issues came up she was on it ASAP and made sure we closed on time. Best experience and very professional.
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